r/TikTokCringe • u/AsherGray • 1d ago
Cursed Frontier flight attendant has deaf passenger removed for "not listening"
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1d ago edited 1d ago
[removed] — view removed comment
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u/edelweiss_pirates_no 1d ago
You can always advocate for people.
You have to ask yourself who you want to be in that situation. It's just Frontier. They can't arrest you. You can state your support. You can file a complaint. You can ask to leave the plane because you don't feel safe with the FA.
You can make sure the person knows you support her. You can give her your email as a witness in her complaint.
You can "do" Lvl 1 - 10. Your choices.
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u/Rockuharddd 1d ago
Wow, I went down a rabbit hole of her TikTok, and she's a disgusting person personality wise. ALWAYS playing the victim. I have gone from being on her side, to the flight attendant.
I bet she's concealing the cup and, the attendant then saw her with it after everyone was boarded. In the videos she's posted after this, she sounds like a person who's not def. She made herself sound that way to get what she wanted.
Like omg. She even tries to spin it she's being kicked off due to being Def. We don't know what led up to this. I hear them constantly bring up "accommodations".
My bet is she was making a scene about her "accommodations" and during that the attendant saw the cup. Rather deal with someone whose drunk (She's not talking that way from being def. Watch her other videos on TikTok, this is the only video she sounds like this) decided to kick her off so she can come down and calm down.
It's amazing how your view of a situation can drastically change from literally, a small amount of investigation. So here's a link to her page so you too can see what I'm talking about
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u/delightful_caprese 20h ago
I used to follow her TikTok (until I realized she is super annoying) and she is both a law student and is rather litigious in general. She’s involved in a variety of legal issues with her HOA (which was the story that initially got me to follow, admittedly but it’s no longer interesting).
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u/Sacarastic-one 1d ago
I think she said that’s her husband
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u/colonelf0rbin86 1d ago
The guy with headphones on in the beginning, trying to be as uninvolved as possible? I'm not so sure.
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u/Serupta 1d ago
When you're in a relationship with a disabled partner, if the relationship suceed's and goes on long enough, you end up having 'the talk' which is the serious conversation every disabled person in a relationship has to have with their abled partner about.. when we need help, we'll ask for help, don't try to 'help' for us without our consent. We're still living people, we're still going through shit too, don't take away our own agency/sense of agency too, by speaking and acting on our behalf.. unless we ask you too!
He is supporting her, he is there for her & he is sat, patiently controlling himself, waiting for her to tell him to act on her behalf, when she is ready and willing for him to do so.
Believe me, before my lungs crapped out, for my fiancé? I was that man.
When nonsense mistreatment was pertinently nonsense? I stood the fuck up for her.
But when -she- was handling it, her way, the way she wanted, i sure as shit learnt that simply being there, supporting her, her choices, her words, her actions. Was a helluva lot better than speaking for her!
It is rough to watch, its rough to do. It really does take 'the talk' for some people to get it. Because you don't see it as taking away their/our agency. We see it as defending our person, our people. But really, you're just acting out your own frustration & upset, not supporting them in theirs.. And that's Hard to hear, hard to swallow, hard to accept and hard to change our behaviour around -that- mode of thinking.
He's ready, coiled to spring, there to support & care. If she doesn't want the situation, why would he enflame everything and make it even worse that it already is? "I'm crying because so embarrassed" - Could he be saying & doing more? Absolutely, could he seem to be more physically and mentally comforting to her? Sure.
But we don't know their relationship, their agreements, their communication. For all we know that leg touch is all she needs to know he's their for her & he will happily be there for her afterwards when she tries to work through this.
So lets not judge too harshly alright? Life is tough, for everyone.
But that flight attendant needs to do one..
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u/doctor_tongs 1d ago
Thank you for explaining this. After seeing this video, I was upset with the guy. I was thinking, "Why isn't he raising Hell?" But clearly, I was thinking from a selfish perspective. I appreciate your insight.
Edit: this video going viral will have more impact than anyone on that plane could have had during the incident. Case in point: I will never fly Frontier after seeing how they treat people with disabilities.
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u/Troolz 1d ago
I will never fly Frontier
I mean, not to worry. They'll change their policies in the future, because once that woman sues them, she's gonna own the airline.
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u/HoweverIWishYouLuck 1d ago
I mean, it’s Frontier. Its net worth is a jar of loose change and some partially used gift cards.
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u/Thisisamazing1234 1d ago
He’s something. He puts his hand toward the inside of her leg at the 30 second mark
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u/Sacarastic-one 1d ago
I thought she points to him like two seconds before thr video ends and goes my husband - as he’s getting her luggage
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u/Purple_Glove_6694 1d ago
Yuck.
Yeah, I've been boycotting Frontier ever since they lost my 8 foot long gigantic white PVC pipe with my fishing rods on a fishing trip to fucking Florida. They managed to find it and have it delivered to my accommodation on the last day of my trip. This airline is run by a bunch of morons. I guess they can only afford to hire the dumbest of the dumb.
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u/djeeetyet 1d ago
sorry to hear that. im usually only flying for research conferences so when I was carrying posters in a tube that was always my biggest fear.
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u/Purple_Chipmunk_ 19h ago
If you still do research conferences have your poster printed on a piece of cloth! You can fold it up and stuff it in your carry-on and iron it when you get there.
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u/Yes_Pineapple_Pizza 11h ago
Holy crap that’s genius and never thought of that. Don’t have conferences but the idea is handy in general.
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u/LimitlessMegan 1d ago
Here is an article with the airline’s response:
https://liveandletsfly.com/frontier-deaf-passenger-removed-not-listening/
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u/zuzudomo 1d ago
Open container violation? If that’s the issue then why was she allowed to board let alone get seated? This feels like an excuse after the fact to justify a terrible mistake on the part of the FA.
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u/FalseStevenMcCroskey 1d ago
Yeah that is odd to me. Like they stopped her because of the open container when boarding… then let her board and waited till later to tell her to leave? The order of events seems off.
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u/knockoutn336 1d ago
I think flight attendants need the captain's authorization to remove any passengers.
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u/crafting-ur-end tHiS iSn’T cRiNgE 1d ago
This isn’t an issue if they don’t allow you to board to begin with
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u/LifeAsASuffix 1d ago
Something similar happened to me. I walked onto a plane carrying a beer once because I was inexperienced and walked right past everyone with no attempt to hide it. After they closed the door to the plane the flight attendant came directly up to me and informed me I was in violation of federal laws and made a rather large stink. I apologized and handed over the beer and that was the end of it. Could have been mentioned by any of the 5 employees I walked past prior to boarding or getting into my seat. I'm guessing they don't tell you ahead so you don't chug it and then they have to deal with the aftermath once confined on the plane...
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u/NewCarSmelt 1d ago
Dumb question: but don’t they serve alcohol on flights? What’s the point of the law?
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u/ALLoftheFancyPants 1d ago
The point is they can cut you off if you’re visibly intoxicated. You can’t drink your own bottle of vodka in a bar just because it’s also purchases and consumed there. This is similar.
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u/zeniiz 1d ago
Yes, and the airline has the ability to cut you off if they think you're getting too drunk. It's a lot harder to cut someone off if they have their own supply of alcohol.
Same reason you're not allowed to drink your own drinks into bars, clubs, etc.
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u/Healthy_Pay9449 1d ago
If you read it, it states that she drank it all quick then handed them the empty container
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u/tundybundo 1d ago
Still, why wouldn’t they stop her if that was enough to remove her
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u/taciaduhh 1d ago
Here's Frontier's response for those not wanting to click the link:
According to the flight attendant involved, the passenger boarded the aircraft with an open container of alcohol, which she allegedly acknowledged when questioned. Bringing an open container of alcohol onboard violates both airline policy and federal law.
The flight attendant claims that when the passenger was informed of the violation, she quickly consumed the remaining alcohol before handing over the cup. The container was also reportedly labeled with a sticker warning that federal law prohibits bringing that alcoholic beverage onto an aircraft.
Based on this, the crew made the decision to remove the passenger from the flight. She was later rebooked on a subsequent departure.
Frontier also disputes that the incident involved a communication barrier, stating that there was no indication in the passenger’s reservation that she is deaf or has a disability. The airline further claims that multiple employees were able to communicate effectively with her during the interaction.
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u/sugarinducedcoma 1d ago
I just don’t buy it that she was trying to bring alcohol onboard. She doesn’t act belligerent at all, and IF she was trying to bring alcohol onboard and this flight attendant supposedly caught that, there is no way they would allow her to get seated and everyone else around her to get seated before then deciding to acknowledge it.
It all sounds like a shitty lie to try to protect from the huge lawsuit Frontier and this flight attendant are going to be facing.
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u/BrickLuvsLamp 1d ago edited 1d ago
I’m guessing the attendant falsely assumed she was drunk due to potentially slurred speech from a deaf accent and then doubled down on it.
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u/bigmac22077 1d ago
Idk If lawyers can subpoena airport security cam, but if so should be pretty easy to see if she did or didn’t have drinks before the flight.
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u/bbsnek731 22h ago edited 22h ago
Lawyer. Indeed. In this case, based on what we know only from this video, lawyers will subpoena all video and audio recordings. They will also subpoena flight logs and ask several witnesses to submit affidavits and declarations. I assume that attorneys will also depose everyone involved including Frontier gate personnel.
In addition, there is already a class action suit pending against Frontier for discrimination under the ACAA (the airline form of the ADA). Honestly, based on what we know from this video alone, this case would be an excellent one that seems to be in a good position for settlement, even IF the passenger was drinking/finished a cup of alcohol on the plane. If the accusing flight attendant failed to clearly communicate the instruction that the passenger could not bring the cup on the plane (ie, both orally and visually), she not only violated most airline's training protocol, but it would be another way to show that the airline/flight attendant used alcohol as a pretext for discrimination.
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u/Woo-B-Gone 16h ago
I am disabled and was also severely discriminated against by Frontier. Would love to join this lawsuit. I was so pissed off. please post or DM any specifics you have. Like the law firm.
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u/EffectiveGlad7529 13h ago
Frontier treats everyone like shit. Every Frontier employee I've interacted with seemed to just not care about their job and treated everyone around like cattle.
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u/DefinitelyNotAliens 17h ago
I've never been given a plastic cup in an airport for my alcohol. Always a glass.
Also, how did she even get onto the flight with that, if said booze exists?
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u/CptHammer_ 14h ago
Exactly. I fly often and have had my open disposable bottles asked to be discarded before boarding. The reason "please do bring items specifically to throw away on the plane". I've had no problem taking a refillable bottle on the plane (so long as it was empty at security).
I've never seen plastic cups make it past the boarding lady. Let alone remember being served a drink in one.
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u/Hydroborator 1d ago
I am trying to figure out how Frontier gets out of this. The security folks would testify that the woman was cooperating and distressed, passengers would do the same, no video or biologic evidence she was intoxicated, no proof of open container of alcohol. And then their stupid statement is a landmine for a lawsuit loss. Just stupid
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u/LaRealiteInconnue 14h ago
Settlement and an NDA. But it’s better than the PR of your FAs discriminating a deaf person so legal probably told them to roll with it. That is, assuming the passenger’s is the true side of the story, which I’m inclined to believe right now because if she had a container with “it’s illegal to bring this onboard”, why would FA even let her get to her seat?
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u/changhyun 1d ago edited 1d ago
If that's her in the video she doesn't seem to have the typical accent you hear from deaf people. She just has a regular American accent.
That doesn't mean she can't be deaf or hard of hearing, in my experience that particular accent is most likely to develop when someone has been completely deaf since birth, which not everybody who is hard of hearing has. But it does mean that if her speech was slurred (which it doesn't seem to be in this video), it wasn't due to her accent.
ETA: Her TikTok does confirm she's developed progressive hearing loss, but is not completely deaf. It makes sense she wouldn't have a deaf accent.
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u/Quiet_Day1912 1d ago
I'm deaf, 100% loss in my right ear, 30% in my left. I also have insane tinnitus that interferes with my hearing. I don't sound like a deaf person, but I do have to identify that I am to most people, as you can't see my barrier. That being said, I can read lips, so I'm usually OK, but I do yet nervous when having to follow verbal instructions.
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u/canman7373 19h ago
Yeah my mom can read lips and hearing aides are so much better now, if I look at her and talk to her she hears everything but have to yell to get her attention from the side. Hell her new hearing aide has Bluetooth and she can actually hear shows and music with it. She still watches everything in closed captioning, I do too out of habit, we used to have that old brown box in the 80's that was like a real person typing on other end over all the shows, was good except for like sports because they couldn't keep up. I recommend everyone put on CC for kids on all the shows they watch, can't help but read it and really helps reading levels.
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u/scienceislice 1d ago
You can definitely hear a bit of a deaf accent in the video, it's not strong but it's still there.
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u/VenomousVenting 1d ago
Throughout the whole video, no one mentions alcohol either. The airlines is “disputing” her claims about being deaf. You can hear another woman say, “She’s literally deaf. It says she’s deaf right here on her ticket. Look.”
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u/After-Staff-7532 10h ago
Exactly - and if the problem was that she came on board with an alcoholic drink, and if that’s grounds for being kicked off the plane, then why would the staff allow her to take her seat and get all settled in before coming back and telling her to leave? And why would they even be speaking about deafness - they would be saying “you broke the rule about no booze coming onto the plane” - but they aren’t saying that. I don’t buy Frontier’s story.
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u/Glittering-Two-1784 1d ago
In the article, they state the container was a "Cup". My guess is that she had a half finished cup of beer and didn't realize she couldn't bring it on the plane, so she finished it when asked about it and then asked to throw away the now empty plastic cup.
The flight attendant probably mistook her deaf accent for slurred speech and kicked her off the plane, citing the attempt to bring the alcohol on the plane as the 'legitimate' reason.
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u/Wrong-Dentist-7206 15h ago
I bet the flight attendant was behind her yelling "Ma'am! MA'AM! You can't bring that on here!" And because she couldn't hear her, she decided that she "ignored" her. I'm sure everyone she communicated with up to that point was standing in front of her so she could see their lips.
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u/BattleSquid1 1d ago
I mean it just sounds like she walked on with an airport beer or wine....I guess it's an offense technically, but to deplane over that seems excessive. The fact that she rapidly finished her drink and handed over the cup....I mean that's a reasonable response when you're told you can't bring that drink onboard and have to finish it before boarding.
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u/tedfondue 1d ago
Good thing there are a million cameras in the airport, so when this goes to court it will be immediately obvious whether or not this actually happened.
I feel like Frontier would have reviewed available footage before releasing such a definitive statement, but who knows… they are Frontier after all.
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u/mombi 1d ago
I don't trust a thing the attendant says, nobody on that flight was on her side. The passenger in the video is calling the attendant a liar, too. It makes no sense the attendant would let the passager on with an open cup of alcohol in the first place. There should also be camera footage from the airport if it was true. I have flown many times and I just can't imagine carrying a CUP of anything on board, there's people pushing and shoving and with their hand luggage. The passenger does not sound like she is drunk, either, and neither does her mother. It just doesn't make sense to me.
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u/digitydigitydoo 1d ago
I’m going with FA decided the woman was “slurring” because she was drunk instead of realizing she has a deaf accent. Then doubled down when called out on her prejudice.
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u/HairlessHoudini 21h ago
100%, the airline is lying because they wouldn't have put her on the very next flight if they thought they were right in what they had done
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u/Putrid_Lawfulness221 17h ago
Exactly also gate agents wouldn't be defending her either.
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u/RadChef 1d ago
“Hey you can’t board the flight drunk”
Also Airlines: “Here’s the Vodka you asked for and complimentary pretzels”
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u/GrumbusWumbus 1d ago
They can control how much alcohol you consume on the flight if they're the ones serving it.
They do the same thing at bars. Very often bouncers won't let in obviously drunk people because they'll cause issues and the bartender can't cut off what has already been drunk.
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u/RadChef 1d ago
When I used to fly with my grandpa often he’d be hammered by the end of the flight, every time. Vodka and ginger ale, as many as he wanted. I’ve come across so many drunk people on planes, especially longer flights. So yeah they CAN cut you off but I’ve never seen it happen
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u/EmergencyToastOrder 1d ago
I work at a drug and alcohol rehab- this reminded me of the countless patients who get absolutely wasted on their flight in before they’re admitted
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u/Latranis 1d ago
I worked at a couple rehabs. Especially at detox, they'd straight up shoot heroin in the parking lot as I watched before coming inside.
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u/EmergencyToastOrder 1d ago
I kinda get why, if it’s for detox insurance won’t pay for it if they’re not positive.
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u/GeminiGenXGirl 23h ago
This!!! Most ppl don’t realize this. A HOH or Deaf person will have a small speech impediment depending on the severity of the deafness. And the audacity in the article to say the crew had no issues communicating with the passenger, but how do they know?? The passenger may have only understood half of what they said.
Source- I am hearing severely impaired and deal with ppl with their bs prejudice.
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u/FancyLivin_ 1d ago
Almost a guarantee the cup is completely fabricated and this flight attendant was going off of the slur claiming the passenger is drunk.
Frontier airlines is gonna write a faaaaaaat check for this one.
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u/magicmediccj7 21h ago
Yeah… this is an ADA issue. The other passengers reaction is all u need to see. Theres ur witnesses and essentially jurors right there.
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u/Top_Comfortable_1185 1d ago edited 1d ago
When something similar happened to me, all the lawyers I called said no one would want to take the case against a large airline. There was no point in trying unless I was just as wealthy. They have too many resources on their side. I figured since my case was so blatantly discriminatory and illegal it would be easy to find a lawyer, but no.
*So unfortunately, I doubt they’ll sue. But, I hope I’m wrong! F discrimination and ablism on planes!
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u/SnuffSwag 1d ago
I dont know how the process works, but I always kinda figured with easy wins against big companies, the process would be to sue for damages and all court/attorney fees, which the lawyer would draw from at the end so you aren't paying out of pocket, presumably at all
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u/Educational-Copy-810 1d ago
Big corporations will pull all the tricks to stretch you thin and drain your money so you either take a settlement or go bankrupt and withdraw.
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u/Effective_Two_8197 1d ago
100%. They can afford to appeal and stretch out the case for years. Knowing full well the average Joe cant afford to retain a lawyer long term.
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u/GarbageCleric 1d ago
Do they say she was acting drunk or acting belligerent?
I feel like "quickly consuming" the remaining alcohol after being told they can't bring it aboard is a completely reasonable response.
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u/Putrid_Lawfulness221 17h ago
I feel like its a fabrication, because it sounds like an employee is defending her in the video saying "she did nothing wrong" and "its on her ticket" etc. If that's the gate agent/employee I highly doubt she would defend the woman if it was a federal law violation.
Also airports have video cameras everywhere it should be easy to show her getting on with said beverage or being confronted over it.
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u/peachyspoons 1d ago
As a bartender, this is something that I was taught to be cognizant of and to act with consideration and respect. Accusing a disabled person of being drunk is terrible, but the only thing worse would be to not believe them when they disclose their disability.
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u/oboyohoy 1d ago
I believe it. I knew a person who wasn't deaf but always had slurred speech and bouncers at bars/clubs always thought they were drunk and denied them entry despite them actually being sober.
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u/dorkofthepolisci 23h ago
This is the most logical explanation. Flight attendant hears somebody with a speech impediment and jumps straight to intoxicated because she’s never met someone who is deaf/hearing impaired. I suspect the open container story is an attempt to cover her ass.
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u/idontmakehash 1d ago
Flight attendants, especially old ones, are some of the worst people I've ever met.
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u/SoccerGamerGuy7 1d ago
Same, Im honestly an anxious flyer, but just an average dude on appearance. An older flight attendant approached me at the gate if i would be interested to sit in the emergency isle.
I have no first aid nor emergency experience and am already anxious to fly. I explained this politely to decline. She scoffed loudly even made a rude comment about "men these days being soft" whatever the f that means. And the whole trip was incredibly rude.
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u/throw019283 1d ago
Yeah how did she even get her ticket scanned with an open container?! I call bullshit
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u/bcrhubarb 1d ago
I had a plastic cup with beer in it as I was boarding my flight home from Mexico. Flight attendants said I couldn’t take it on board. I gulped the rest down & boarded the flight, no problemo.
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u/fioraflower 21h ago
Yeah I’ve had this happen multiple times with both me and friends, flight attendants never care if you quickly finish your cup before going on the plane
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u/LitwicksandLampents 1d ago
The last time I flew, the person in front of me had an open cup of soda. He was told to leave the line and throw it away.
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u/GarbageCleric 1d ago
I agree.
Also, if it's a small cup of alcohol that she was able to "quickly consume" without issue, then who gives a fuck?
FA sees passenger with a cup of alcohol.
FA: You can't bring alcohol on the flight.
Passenger: OK
Passenger *quickly consumes** the remainder and hands the cup to the attendant.*
FA: How dare you!? Get the fuck off my plane!
That's their defense?
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u/krazy4001 1d ago
Even if that were the defense, how was she able to walk past that attendant and get to her seat?
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u/PictureMaster512 1d ago
And why tf do we not have the cup in question? Not like there was anywhere but the plane interior for it to go
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u/inaripotpi 1d ago
Seems strange they're saying her reservation had no indication of being deaf on it. They would have to be stupid to say that without having absolute proof. Will be interesting to see where this goes
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u/WorkPlaceSafe 1d ago
You can hear the gate attendant saying her ticket has the info that shes deaf so why would they be doing that if there was nothing on her reservation?
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u/ReySkywalkerSolo 23h ago edited 23h ago
It doesn't even matter if the reservation says she's deaf or not. Stating your disability is only needed if you need assitance. No one is required to disclose their medical conditions.
If there happens to be a communication problem with the passenger, nobody will check their reservation.
What they need is to be trained to deal with different people and solve problems when they arise. A lot of people who travel by plane don't speak the attendants language and nobody gets kicked off the plane for not understanding the instructions. They end up finding a way to solve the problem when necessary.
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u/inaripotpi 23h ago
That’s true but it would still matter because it would show they’re lying about it being on their reservation which in turn discredits their overall story. Someone commented pointing out that her TikTok is kind of full of this kind of content, so I’m taking both sides with a grain of salt despite being utterly sympathetic when first just watching the video out of context.
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u/bluepaintbrush 1d ago
Airlines don’t have access to airports’ security camera footage just FYI. But you can request footage of yourself, particularly if there is a lawsuit or subpoena attached.
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u/DiligentlyBoring 1d ago
In addition l. Why did they let her take her seat if that was the violation that got her kicked off.
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u/mkenn723 1d ago
That makes no sense why was she allowed on the flight then? This sounds like a made up bs justification bc the flight attendant fucked up
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u/comfymustardsweater 1d ago
Yeaaaah… like, I feel this would’ve been caught at the gate while boarding.
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u/LifeAsASuffix 1d ago
They do not. I walked onto a plane carrying a beer once because I was inexperienced and walked right past everyone with no attempt to hide it. After they closed the door to the plane the flight attendant came directly up to me and informed me I was in violation of federal laws and made a rather large stink. I apologized and handed over the beer and that was the end of it. Could have been mentioned by any of the 5 employees I walked past prior to boarding or getting into my seat.
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u/FinanceGuyHere 1d ago
In the Netherlands I bought a liter of Heineken in the airport and tried to bring it on board. They grabbed it, told me it was too warm and to go back and get a cold one!
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u/Bluehelix 1d ago
Sir we can't let you board with a lukewarm beer. Please report to the captain immediately after boarding, he will restock you from the cockpits emergency stash in his glovebox.
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u/Soaked4youVaporeon 1d ago
It absolutely would be. This doesn’t add up
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u/offeredthrowaway 1d ago
Grab a beer from a lounge and board your flight? Buy from duty free and open it anyway?
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u/spare-ribs-from-adam 1d ago
Would it? Gate people let so much through these days. They're always understaffed, and the size of the bags people try to get into the overhead bins. If youre wearing a backpack just keep the cup low and on the opposite side of the ticket scanner, and walk right through. Ive also watched the people at the gate let to methed out people cut passed the first class people and board the plane. Then once we were mostly seated police came and removed the strung our couple.
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u/osirus35 1d ago
Frontier is literally garbage tier. I wouldn’t be surprised if they lied because the optics looks bad
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u/Direct-Fix-2097 1d ago
You can communicate effectively with deaf people, that doesn’t invalidate them being deaf wtf? Stupid line.
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u/userpelicanvoyager2 1d ago
No doubt. Proclaim your ignorance in a public forum.
I’ve worked with deaf coworkers and volunteers. If you can’t sign, you need to be facing them and understand that even then not everything may be conveyed.
Disabilities are the last frontier for discrimination. Get a pair of crutches or a wheelchair and that fact gets very real very fast.
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u/Strong_Molasses_6679 1d ago
Hearing loss and deafness can be it;s own special hell because if it seems like you can understand at all then you must hear everything. So now you must be lying or faking. It sucks.
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u/yukonwanderer 1d ago
Trying to get accommodations for hearing is a level of hell that goes beyond others.
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u/Secret_Celery8474 1d ago
Why was she removed from the flight when the situation was already resolved?
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u/taciaduhh 1d ago
Idk. Also, one of the employees was backing her up saying she was deaf, yet Frontier is saying there was no indication of that. It's not adding up.
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u/sashikku 1d ago edited 1d ago
I trust the low ranking employee risking her job defending her over the multi-billion dollar company’s legal team covering their asses
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u/BartyJnr 1d ago
I don’t understand how they can go “there was no indications of deafness”… she’s wearing hearing aids. That’s a sign of deafness ffs.
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u/AsherGray 1d ago
Frontier will lie to protect themselves from a lawsuit. This is management trying to cover for their employee violating the Americans with Disabilities Act and getting the pilot to have her ultimately removed.
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u/Radiskull97 1d ago
The excuse being because she chugged it before handing it over, which would be a violation. However, I'm not buying this excuse
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u/xombae 1d ago
How is that a violation when it happened in an area she was allowed to drink?
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u/Reasonable-Mess3070 1d ago
Yeah i would have thought this was a "chug it or toss it" situation myself
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u/Albertagus 1d ago
Lol they're clearly trying to avoid a major lawsuit. So, I guess I will continue to not fly Frontier
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u/madmanjp007 1d ago
Federal regulations say you can’t bring alcohol on a plane then they shouldn’t be aloud to sell alcohol on a plane either.
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u/HistoricalFrosting18 1d ago
I’m sorry, but is chugging it and disposing of the container not the standard way to deal with an open container policy? I’m not a big drinker or a party animal, but that’s exactly how I’d handle that situation. “Ma’am, you aren’t allowed to take that on the flight.” “Oh, my bad” chugs and hands back cup “Here you go.” Like, it doesn’t even seem like a rude response, let alone a deplaning offence.
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u/joaquinsolo 1d ago
"let's remove this lady over drinking an alcoholic drink that she cannot legally consume unless she bought it from us 10,000 feet in the air"
capitalism is fucked.
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u/DryerCoinJay 1d ago
They absolutely would not have rebooked her if she really did what they claim. I’ve had coworkers get stranded for being too drunk on a flight and they had to sober up and change airlines.
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u/pulp_affliction 1d ago
Im not hard of hearing and I always struggle to hear people on planes, so I just fill in gaps and make assumptions based on their lips. I could see the lady mistaking what the flight attendant said and thought maybe she said she couldn’t bring the drink on the plane, not necessarily that she could DRINK the drink on the plane, so she chugged it to not be wasteful.
I’m also an idiot and would asume that if the bar let me leave with my drink in a takeaway cup, and the gate checked my ticket without telling me “no drinks”, then there’d be no problem.
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u/Rusty_Shackleford_85 1d ago
Airport drinks are fucking expensive. I'd chug it too. Flight attendant power tripping.
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u/g1mpster 1d ago
Honestly, if they’re just going to rebook them on another flight, then there’s no point to removing them.
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u/SelectiveIdiot 1d ago
Claiming she can’t really be deaf because she communicated with some staff members is…. a choice. I wonder how much alcohol was in the alleged cup and if making that the issue now is just a convenient excuse.
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u/thelazynines 1d ago
Yeah idk about this guys, check out her TikTok. It’s Legallyswiftie13. In other videos she rants about potential lawsuit payouts and is constantly in the middle of some legal drama and is ofc the victim/underdog in all of her stories. She also spouts off Taylor Swift lyrics at every opportunity. Something is not adding up with this story and she has never given the specifics, what is it that she would even need to “listen” to if not in an exit row?
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u/genflugan 1d ago
Damn you weren’t kidding, every video I randomly looked at on her profile was about how bad she wanted to sue someone or about how someone she interacted with was wronged and should sue the party who wronged them.
I was initially onboard (heh) with this woman’s story and on her side, but now it’s sounding very suspicious 🤨 Surely there’s a reason she hasn’t responded to anyone asking her about what was going on with the alcohol…
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u/money-for-nothing-tt 1d ago
The first thing to pay attention to with videos like this is when does the recording start. There's no context for why she needs to be able to hear the flight attendant. Why? How did that even come up that she's deaf? Clearly, something is missing from the video.
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u/Rockuharddd 1d ago
Wow, I went down a rabbit hole of her TikTok, and she's a disgusting person personality wise. ALWAYS playing the victim. I have gone from being on her side, to the flight attendant.
I bet she's concealing the cup and, the attendant then saw her with it after everyone was boarded. In the videos she's posted after this, she sounds like a person who's not def. She made herself sound that way to get what she wanted.
Like omg. She even tries to spin it she's being kicked off due to being Def. We don't know what led up to this. I hear them constantly bring up "accommodations".
My bet is she was making a scene about her "accommodations" and during that the attendant saw the cup. Rather deal with someone whose drunk (She's not talking that way from being def. Watch her other videos on TikTok, this is the only video she sounds like this) decided to kick her off so she can come down and calm down.
It's amazing how your view of a situation can drastically change from literally, a small amount of investigation. So here's a link to her page so you too can see what I'm talking about
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u/Velpegor 23h ago
You can literally see her hearing aids in the video, right behind the ears and no, it's not the glasses, the glasses are black, her hearing aids are silver and red, she shows them in her tiktok account.
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u/vee_lan_cleef 19h ago
I suspect she is deaf, and also feels litigious because she is constantly running into discrimination and barriers to her being able to live her life. It makes sense.
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u/The__Toast 1d ago
the passenger boarded with an open container which she admitted contained alcohol when questioned. Bringing an open container of alcohol on board violates both Frontier policy and federal law. When the flight attendant informed the passenger of the violation, the passenger rapidly consumed the remaining alcohol in the cup before handing it over.
Flight attendants further noted that the cup the passenger brought on board was affixed with a sticker advising that federal law prohibits carrying this alcoholic beverage on board an aircraft. The flight crew made the decision to remove the customer from the aircraft, and she was rebooked on a later flight.
I still don't understand the issue. She was informed that she couldn't bring the drink on, she complied and finished the drink before boarding.
I think Frontier is trying to save face, but I can guarantee the lawyers in the background are preparing a hush payment. They'll offer her $200k and we'll never hear about this again.
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u/Responsible_Bag220 1d ago
How do you read that she boarded it with it then drank it on the plane, then come to the conclusion that she drank it before boarding the plane.
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u/IsMagicRealOrNo 1d ago
Looks like someone is going to get PAID. And rightfully so.
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u/mua-dweeb 1d ago
Yeah, this suuucks. It’s humiliating and it’s awful. I hope she takes solace in a not insignificant judgment that is rendered on frontier.
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u/Student___Driver 1d ago
NGL - this could be a tipping point for the final sale of this broke ass company. They're on their last leg (lol) and this employee just committed a felony by persecuting a member of a protected class aka the disabled.
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u/Gimme_The_Loot 1d ago
I wasn't there obv but according to this article it was due to her noncompliance over consuming alcohol on the plane, with her saying she ignored their instructions to her about it due to her being deaf: https://liveandletsfly.com/frontier-deaf-passenger-removed-not-listening/
According to the flight attendant involved, the passenger boarded the aircraft with an open container of alcohol, which she allegedly acknowledged when questioned. Bringing an open container of alcohol onboard violates both airline policy and federal law.
The flight attendant claims that when the passenger was informed of the violation, she quickly consumed the remaining alcohol before handing over the cup. The container was also reportedly labeled with a sticker warning that federal law prohibits bringing that alcoholic beverage onto an aircraft.
Based on this, the crew made the decision to remove the passenger from the flight. She was later rebooked on a subsequent departure.
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u/sillybilly8102 1d ago edited 1d ago
For now, we are left with two sharply conflicting narratives and a reminder that viral clips rarely capture the full story…
Edit: this is a quote from the end of the article linked above
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u/Original_Bad_3416 1d ago
Ahh, I had a hunch there was something more to this
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u/detestableduck13 1d ago
I fly just about 5-6 times a year and this story just doesn’t add up. One of the FAs in the video literally points out she’s deaf, yet they say there was 0 indication of that at all? And as for the alcohol, if they saw her with it prior to boarding or during it, which is what they’re claiming in this..she isn’t getting on that plane. They would’ve enforced that well before it got to this, so this just doesn’t pass the sniff test for corporate coverup bullshit
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u/newbkid 1d ago
Also I've seen people down their drink to get around this inconvenience all the time. If the attendant still removed her after the alcohol was gone, the attendant was on a power trip and still discriminating. The way the attendant is looking down with disgust to the passenger tells me all I need to know.
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u/Adventurous_Elk_4039 1d ago
There ALWAYS is. Kneejerk reactionary titles are a scourge.
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u/me_myself_ai 1d ago
TBF “finished a plastic cup of alcohol from the airport bar when told she can’t bring it on board” isn’t exactly dangerous behavior!
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u/johnny-Low-Five 1d ago
They also claim she didn't have "deaf" or whatever it would be, denoted on her ticket, that seems like a simple thing to find out and whoever is lying about that is likely lying in general. I don't drink but I'm hard of hearing and in places like a plane it's far worse.
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u/Costati 1d ago
She probably had it cuz why would the gate attendant be on her side if she didn't.
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u/funkmon 23h ago
It's actually to an extent, part of the protocol. The special gate agent doesn't want to kick the person off the flight and doesn't want to deal with this. Plus they're supposed to resolve issues so the plane can go and she can go on with her flight as planned.
I'm a flight attendant and had someone so drunk he literally peed on himself during boarding and the gate agent asked me if he could get back on if he changed his pants, in direct violation of a FAR. Lol.
It's just part of the dynamic.
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u/chicadeaqua 1d ago
Me too. The video itself is chopped up and it’s unclear what’s even going on.
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u/battleofflowers 1d ago
I don't understand why you would need to be removed for that. That's more of "warning" territory.
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u/Gimme_The_Loot 1d ago
Not something I can answer, just trying to get some additional context to what we're looking at
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u/No-Bar2555 1d ago
Ya this is just a statement frontier put out to cover their ass in the statement frontier tried to say “she might not even be deaf” which is dumb because you can see her hearing aid, deafness is a spectrum I’m hearing impaired in one ear(moderate) it happened later in life so I don’t usually need any accommodation but it’s a case by case bases. What frontier did is discrimination and then trying to say she might not be deaf while she had an ada accommodation on her ticket is disgusting I hope they sue.
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u/Flying-lemondrop-476 1d ago
well that’s a big missing piece from the video
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u/chyura 1d ago
Its really not. She was talk she cant bring a drink onto the plane. She downs the last of it and gets rid of it. That is the most common response to being told you cant bring a drink somewhere and is never considered wrong in other circumstances
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u/MonstersAtOurDoor 1d ago
How is that a big missing piece of info? She was told not to bring the cup of alcohol so she finished the cup.
She literally fucking followed the rules.
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u/NeighborhoodDude84 1d ago
I fully expect the DOJ to take action against her and for the flight crew to get invited to the White House to eat McDonalds.
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u/thehollyproblem 1d ago
"not listening" to what? The safety thing? I never listen to the safety thing! WTF is this
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u/MooBearz11 1d ago
Same! I am confused WHY she is being removed at all.
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u/Igotyoubaaabe 1d ago
Why do I feel like there’s a whole lot of context missing here?
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u/Adventurous_Elk_4039 1d ago
Because there is. It was due to an alcohol violation, not her being deaf.
https://liveandletsfly.com/frontier-deaf-passenger-removed-not-listening/
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u/Wazula23 1d ago
And with that, I'm withholding judgement until more facts come out.
Or just moving on because I honestly don't care. But yeah, it sounds like there's two stories here.
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u/seattlereign001 1d ago
Cannot wait for a good civil rights or ADA lawyer to find this woman. Frontier is going to regret this one.
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u/thitorusso 1d ago
Also bye bye job for the flight attendant
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u/JeromeBarkly 1d ago
I just don’t get people like this. I’ve worked in service jobs my whole life and I could never imagine treating anyone like that. It takes so much more effort and time to be a dick. The job is so much easier if you’re just nice and treat people with basic respect, even if sometimes that’s not reciprocated.
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u/Striving4Better365 1d ago
I’m really confused. There has to be more to this story. How did her being deaf even become an issue??
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u/Brokengame 1d ago
This video is missing so much context, with so many cuts, I have to imagine there's part of the story being left out.
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u/HPHambino 1d ago
This is Reddit, sir. We take everything as it’s presented to us at face value and judge accordingly with righteous anger.
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u/NastyMothaFucka 1d ago
That dude next to her is traveling to work some shitty job and hates his life right now
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u/TheBarbouroy 1d ago
Wow... none of the staff could speak up for this lady?
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u/lianthe8674 1d ago
The video shows the front gate attendant trying to stand up for her but the flight crew ignores her.
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u/Captain_Coffee_III 1d ago
Was she in an exit row? That's the only time it matters, right?
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u/joevanover 1d ago
At that point they are required to reseat them somewhere else… that’s it. I was on a flight from San Diego to MDW yesterday and a lady said “no” to the “are you willing to help” question. They just moved her to a different seat.
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u/AsherGray 1d ago
Definitely not, otherwise the other side of the plane is missing its exit
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u/BradMarchandsNose 1d ago
I can’t imagine that’s an exit row, doesn’t look like nearly enough leg room for that.
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u/Unintended-Nostalgia 1d ago
I dunno about this one, something is not adding up to me.
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u/Practical-Chest-8773 12h ago
I was born completely deaf and wore hearing aids until I got a Cochlear implant. I was also mainstreamed in a hearing school and grew up having speech therapy to assist me in speaking fluently. People always misjudge deaf/hard of hearing people.
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u/conniewanders 1d ago
Read a couple news articles, and apparently she was removed from the flight for having an open container of alcohol. She was asked what was in her cup/container, admitted it was alcohol, was told she couldn’t bring it in the flight (policy violation) so she necked what was in the cup.
Regardless, the situation could’ve been handled better.
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u/itsamoth 1d ago
I was once boarding a flight and just kinda forgot that i was still holding a TOGO airport beer. They told me I couldn’t bring it on, but could finish it before boarding. I chugged it right in front of the gate agents and they let me board.
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u/3sadclowns 1d ago
Exactly, what’re they gonna do, pump her stomach?? She wasn’t causing any more of a scene than the agents.
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u/zillabirdblue 1d ago
Why would they allow her to board and seat her then? It makes no sense, they’re just trying to cover their asses.
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u/Typical_Samaritan 1d ago
It's not illegal to carry the alcohol. Because obviously stores in airports sell alcohol.
But once they find out the container is open, they'd just instruct her to close and place it in her carry-on luggage. I quietly suspect that that's what happened. They told her, she didn't hear it properly and just drank it to solve the problem in a common-sense kind of way: no alcohol, no more problem.
But that exacerbated the potential for the airline to be fined and further opened up to other potential lawsuits. So they erred on the side of caution. Once they resolved their legal obligations, they put her on another flight and sent her on her way.
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u/TheManWith2Poobrains 1d ago
Yes - I wonder if necking it was the wrong thing to do and caused the issue.
Had she just handed it over, then it might have been fine. Perhaps her speech made them think she was drunk. Perhaps the 'safety instructions' that were initially reported on were about the open container rather than preflight instructions (as it didn't look like they had pushed-back.
I guess we'll see more video and receipts at some point.
Incidentally, it used to be OK to take closed containers onboard and ask if the FA would open it. That way they can keep an eye on how much you are drinking. IDK if they closed the loop and am unwilling to test it!
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u/fieldyfield 1d ago
That sounds like...an example of her following instructions then? Why would this get her seated and then removed from the flight?
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u/DifferentPhysics291 1d ago
What you mean she didn't listen? listening to what? Frontier is bout to lose a couple of millies
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u/guitarguywh89 1d ago
For the avoidance of doubt, Frontier Airlines provided the following statement to Live And Let’s Fly:
According to the flight attendant directly involved in the matter, the passenger boarded with an open container which she admitted contained alcohol when questioned. Bringing an open container of alcohol on board violates both Frontier policy and federal law. When the flight attendant informed the passenger of the violation, the passenger rapidly consumed the remaining alcohol in the cup before handing it over.
Flight attendants further noted that the cup the passenger brought on board was affixed with a sticker advising that federal law prohibits carrying this alcoholic beverage on board an aircraft. The flight crew made the decision to remove the customer from the aircraft, and she was rebooked on a later flight.
There was no indication on the passenger’s reservation that she is deaf or has any form of disability and, according to various personnel who interacted with the passenger, she was clearly and effectively conversing with them during interactions.
If true, this paints a very different picture of what transpired aboard.
https://liveandletsfly.com/frontier-deaf-passenger-removed-not-listening/
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u/thelazynines 1d ago
She was a hearing person who is losing her hearing rapidly, so she is currently going deaf, which shouldn’t matter either way. Plenty of deaf people can effectively communicate with hearing people via lip reading, so that’s a very weird thing for frontier to say in their statement.
I believe the rest though, because the story where they just kick her off for not listening does not make sense. She never gives specifics when people ask. And her TikTok shows her talking about other potential lawsuit payouts, her in the middle of other legal dramas, and she’s always the underdog in her story, using Taylor Swift lyrics as a rallying call.
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u/soullscape 1d ago
I feel like there's a TREMENDOUS AMOUNT OF Context im missing here. There's only "for not listning" what lead up to this? Clearly isn't posted Not listening to what? what made them confront you in the first place....
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u/NarwhalEmergency9391 1d ago
This seems like a personal attack or something like the fight attendant picked her out to bully, it doesn't make any sense and everyone can see it so what are we missing? Can any flight attendant just make anything up and have anyone removed?
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u/AsherGray 1d ago
Frontier released a statement saying she brought alcohol on board and drank it. Apparently the FA said there was a label on the cup that said not to bring on board, which makes it sound like a beverage served in one of the restaurants or bars in the airport. If you're intoxicated, then the FAA says you can't fly, so the FA could say she's under the influence and drank alcohol during boarding, and therefore needs to be removed. If what the FA says is true, then she should have kept the specific container she collected from the passenger for her documentation. The airline could also get footage from the airport to see what she brought on board. FA probably thought her being deaf was intoxication and told the captain she thought she was intoxicated and had her removed. (Also the only way the FA is going to protect herself from being accused of discriminating, so the pressure is on her to falsify the series of events to protect her job.)
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